First steps, in order
- Save what you can see. Screenshot the balance, the transaction history and any message about the closure. Save a copy of the terms as they are today.
- Ask for the clause. Write to support and ask which section of the terms the closure rests on and what will happen to the balance. Ask for the answer in writing.
- Answer document requests once, completely. Many closures start as an unfinished ID check. See our guide to ID checks.
- Read that clause yourself. The table below shows what each casino's terms say. Check whether the reason given matches the clause, and whether the clause covers winnings only or the deposit too.
- Escalate in writing. Use the complaint procedure in the terms. Some name an outside dispute body: Stake's terms name CADRE B.V. After that comes the regulator named in the licence, which our licence guide helps you find.
Do not open a second account while the first is in dispute. Duplicate accounts are the most common confiscation clause in the table below.
Closure and confiscation clauses, casino by casino
Our summary of each casino's own terms, read on or before Nov 11, 2026. The link opens the page we read. MetaWin's terms were read in translation.
| Casino | What the terms say | Clause | Source |
|---|---|---|---|
 Jackpot City | Inactive = no login 6 months; failure to provide documents may terminate account; currency-exchange arbitrage forfeits gains (2.10) | T&C definitions, 2.10, 7.x | jackpotcitycasino.com |
 Spin Casino | Inactive = no login 6 months; failure to provide documents may terminate account; currency-exchange arbitrage forfeits gains (2.10) | T&C definitions, 2.10, 7.x | spincasino.com |
 Yukon Gold Casino | Multiple bonus claims per device/person/household/IP; third-party payment account; false documents; 'irregular play'; sharing login. Dormant balance removed within up to 60 days (cash returnable on request) | T&C: Promotions, Verification, Account Dormancy | yukongold.casino |
 Zodiac Casino | Multiple bonus claims per device/person/household/IP; third-party payment account; false documents; 'irregular play'; sharing login. Dormant balance removed within up to 60 days (cash returnable on request) | T&C: Promotions, Verification, Account Dormancy | zodiac.casino |
 Roobet | Fraud/collusion/unfair play (6.1); at sole discretion with funds frozen (6.4); third-party payment methods (8.14) | T&C 6.1, 6.4, 8.14 | roobet.com |
 Stake | Multiple accounts: all closed, monies retained until player proves otherwise (4.9-4.10); closure/suspension for fraud, collusion, improper purposes, problem gambling etc. (4.19); incomplete registration data: deposits invalid, winnings void (4.3) | T&C 4.3, 4.9-4.10, 4.19 | stake.com |
 BC.Game | One account per person; multi-accounting investigation may restrict accounts; withdrawals refused only on legal grounds (11.5) | T&C 8.1-8.4, 11.5 | bc.game |
 HypeBet | Fraud → account blocked, balances forfeited; one bonus per person/family/address/IP/device; multiplayer transfer abuse | T&C 8.5, 8.6, 10.x | hype.bet |
 Rollbit | Suspension/termination with or without notice if account compromised or used in breach; remaining balance paid only if Rollbit deems it due (sole discretion) | T&C: account suspension and closure | rollbit.com |
 BitStarz | One account only, duplicates closed and funds forfeited (6.2.2); third-party payment method → winnings confiscated, deposit returned (2.7.4); VPN to bypass provider block → confiscation (4.3); bonus/advantage play → bonuses and winnings voided (9.4-9.5); dormant after 6 months: monthly fee min EUR 5 while balance positive (13.1) | T&C 2.7.4, 4.3, 6.2.2, 9.x, 13.1 | bitstarz.com |
 Shuffle | Multi-accounting/collusion: accounts closed, funds withheld until evidence of no breach; breach: balances may be withheld or forfeited | T&C | shuffle.com |
 MetaWin | May suspend or close account at any time and withhold funds (translation) | T&C | metawin.com |
 24Casino | Duplicate accounts closed, pending withdrawals cancelled, winnings confiscated; VPN use may lead to confiscation | T&C | 24casino.com |
 Snatch Casino | Fraudulent documents: deposits and winnings may be confiscated; may withhold winnings to cover damages | T&C | snatchcasino.com |
 BetFury | Suspicious activity: account may be frozen/closed and funds withheld per law or authorities; frozen accounts may be charged a 50 USDT monthly administrative fee while the balance is positive; low-liquidity coin winnings may be paid out in USDT | T&C | docs.betfury.com |
 Metaspins | Account details mismatch after verification: winnings and bonuses confiscated, deposit may be returned; withholding for AML as required by law | T&C | metaspins.com |
 Fairspin | Duplicate accounts: deposits/winnings may be withheld (sole discretion); fraud, collusion, systematic bonus abuse: funds forfeited | T&C | d1rc9ikfnf4p5a.cloudfront.net |
 Bitcasino | Restricted jurisdiction: account closed, winnings confiscated, balance returned; withholding on AML/legal request; win-then-confirm-deposit abuse: winnings confiscated | T&C | bitcasino.io |
| Ruby FortuneRuby Fortune | Inactive = no login 6 months; failure to provide documents may terminate account; currency-exchange arbitrage forfeits gains (2.10) | T&C definitions, 2.10, 7.1 | rubyfortune.com |
| Lucky NuggetLucky Nugget | Inactive = no login 6 months; failure to provide documents may terminate account; currency-exchange arbitrage forfeits gains (2.10) | T&C definitions, 2.10, 7.1 | luckynuggetcasino.com |
| The Clubhouse CasinoThe Clubhouse Casino | Duplicate accounts (same address, household, IP or device) closed, pending withdrawals cancelled, winnings confiscated; VPN use may lead to confiscation; inactive after 12 months: EUR 20 monthly dormancy fee | T&C 3.2, 8.1-8.2, 12.1 | theclubhousecasino.com |
| Casino DaysCasino Days | Account may be suspended or terminated at absolute discretion, without cause and for any reason (17.1); an account inactive for 5 consecutive months is charged a fee equal to the entire balance, after notice | T&C 16-17.1 | casinodays.com |
| WazambaWazamba | One account per person, household, phone/email and IP: duplicate accounts closed, winnings void, paid withdrawals owed back (3.2); inactive after 180 days: EUR 5 monthly fee (6.18) | T&C 3.2, 6.18 | wazamba-0225.com |
 SpinJo | Duplicate accounts (same address, household, IP or device) closed, pending withdrawals cancelled, winnings confiscated; VPN use may lead to confiscation; inactive after 12 months: EUR 20 monthly fee | T&C 3.2, 8.1-8.2, 12.1 | spinjo.com |
| LuckyVibeLuckyVibe | Duplicate accounts (same address, household, IP or device) closed, pending withdrawals cancelled, winnings confiscated; VPN use may lead to confiscation; inactive after 12 months: EUR 20 monthly fee | T&C 3.2, 8.1-8.2, 12.1 | luckyvibe.com |
| PlayAmoPlayAmo | Duplicate accounts closed, pending withdrawals cancelled, winnings confiscated; VPN use may lead to confiscation; inactive after 12 months: EUR 25 monthly fee | T&C 3.2, 8.2, 12.1 | playamo.com |
| PlayOJOPlayOJO | Withdrawals from duplicate accounts reclaimed; winnings may be confiscated if a linked account is restricted by responsible-gaming tools; inactive after 6 months: monthly fee (5 in CAD and other listed currencies) | T&C 18, account rules | playojo.com |
| Raging BullRaging Bull | Accounts unused for two years may be deleted with their data | T&C 3.3 | ragingbullslots.com |
| Hyper CasinoHyper Casino | One account per customer; duplicate accounts closed with remaining deposits returned; VPN or proxy use, prohibited-country access and bonus abuse are named breaches; inactive after 12 months with a balance | T&C 9, 16, abuse | hypercasino.com |
Named breach or sole discretion
The difference that matters most is whether the terms say why a balance can be kept.
Named breaches
BitStarz is a clear example. Its terms list duplicate accounts, a third-party payment method, a VPN used to get around a game provider's block, and bonus or advantage play, each with its own consequence. With a named breach you can check the claim against the facts and argue it.
Sole discretion
Rollbit's terms say a remaining balance is paid only if Rollbit decides it is due. Roobet's allow closure at its sole discretion with funds frozen. A clause like this gives you little to argue with, which is why our scoring gives it fewer points than a list of named breaches.
Winnings or the deposit too
Some terms separate the two. BitStarz says that with a third-party payment method the winnings are confiscated and the deposit is returned. Bitcasino says that for a player in a restricted country winnings are confiscated and the balance is returned. Metaspins says the deposit may be returned when account details do not match. Where the terms are silent, ask.
Reasons that appear again and again
- More than one account. Named by BitStarz, Stake, 24Casino, Shuffle and Fairspin. Yukon Gold and Zodiac count bonus claims per person, household, device and IP address.
- A payment method that is not yours. BitStarz, Roobet, Yukon Gold and Zodiac.
- False or mismatched documents. Snatch Casino, Yukon Gold, Zodiac and Metaspins.
- VPN or a restricted location. BitStarz, 24Casino and Bitcasino. Before you sign up, check what the terms say about your province on our Canada page.
- Inactivity. Jackpot City and Spin Casino define an inactive account as six months without a login. BitStarz charges dormant accounts a monthly fee. BetFury may charge frozen accounts 50 USDT a month while the balance is positive.
When there is little to gain
If the reason is one you recognise, such as a second account or a relative's card, a complaint is unlikely to change the outcome for the winnings; ask for the deposit back if the terms allow it. If the casino holds no licence you can confirm in a register, there is no regulator to escalate to, and the realistic goal is a written answer from the casino itself.
Questions
Can a gambling site keep my money?
Its terms usually say it can in named cases: more than one account, a payment method that is not yours, false documents, a restricted country or bonus abuse. Some terms go further and let the casino decide at its own discretion. Whether a clause can be enforced against you is a legal question this page does not answer.
Is there a way to get your money back from an online casino?
Start with the casino: ask in writing for the reason and the clause, and answer any document request. If that fails, use the complaint route named in the terms, then the regulator named in the licence. Keep copies of the terms as they were on the day, your transaction history and every reply.
Why would an online casino close an account?
In the terms of the 29 casinos compared here, the reasons named most often are duplicate accounts, third-party payment methods, false or mismatched documents, VPN use, bonus abuse and fraud or collusion. A few terms also allow closure without a stated reason.
What happens to my balance if my account goes dormant?
It depends on the casino. Jackpot City and Spin Casino treat an account as inactive after six months without a login. Yukon Gold and Zodiac say a dormant balance is removed within up to 60 days, with cash returnable on request. BitStarz charges a monthly fee of at least €5 on dormant accounts with a positive balance.
Does using a VPN get a casino account closed?
It can. BitStarz and 24Casino both name VPN use as a reason for confiscation, and Stake, Shuffle, MetaWin and Fairspin prohibit hiding your location with a VPN or proxy.
Checked by the CashierChecked editorial team on Nov 11, 2026. This page summarises casino terms and is not legal advice. Terms change; if something here no longer matches, tell us.